New Sophos Support Portal


Sophos are excited to announce that they’ve released the new Sophos Support Portal. This will provide a more seamless service experience with quicker access to their engineers, and more visibility into your cases.

You can now access and create support cases here:

What’s New:

Create and manage support cases on behalf of your customers

Chat in real-time with one of our support engineers

View and manage cases created by others in your team

Escalate a case to our support management team

Getting Started:

To get started on the new Support Portal, you'll need to register using your existing SophosID. If you do not have a SophosID, you'll be able to create one as part of the registration process. Registration is quick and easy! Go to get started.

Once you have registered, you will go to the Support Portal to create and manage your cases from that point forward

You will continue to be able to call in to our Support Centres to open a case

If you have any active cases at go-live, these will be migrated to the new Support Portal.

  • You will receive an email from Sophos to let you know your new case number and provide further instructions
  • Note: Your old case will be closed at that point


Checkout the new support portal functions


Sophos Technical Support

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Sophos Product Documentation:
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