Faulty Returns Process and Terms
To request a Return Authorisation (RA) you need to be a SnapperNet reseller and have a login to our reseller portal.
You can request a product Return Authorisation (RA) here.
Please read before submitting a return request...
Warranty will be voided if products are tampered with in any way; which includes disassembly, modification, etc.
Warranty will be voided if products show any signs of lightning or power surge/spike damage.
Warranty will be voided if products are accidentally damaged; which includes water damage, dropping of the product, incorrect use of product, lack of maintenance, etc.
If your product uses an external power adapter, please ensure that you're using the original power adapter before requesting a return. Neither SnapperNet nor it's manufacturers can provide warranty on product which has been used with wrong power source.
Please ensure you back up your data and configuration before returning to us. SnapperNet will not be held responsible for any customer data or configurations on products when returning faulty items. In most cases, unless avoidable, the item will be returned to you reset to factory defaults.
Terms for Faulty Returns
All defective merchandise may be returned for repair or exchange as long as an RA number has been issued by SnapperNet.
No returns will be accepted without prior authorisation.
Before an RA number is issued, you must communicate with SnapperNet staff to diagnose the problem, at which point a support ticket number will be assigned to you.
RA requests submitted without a support ticket number may take longer to process.
SnapperNet will cover the freight cost for the repaired or returned item. The customer will cover the cost of returning item to us.
An RA number must accompany all returns. An RA number must be written clearly on the invoice and on the outside of the package.
Proper packaging/shipping of RAs is the responsibility of the customer.
If returns are received with the RA procedures not completed, there may be a delay in the return or credit of the product(s).
Products returned to SnapperNet that are tested and deemed not faulty will be returned to you at your expense and a service fee may apply.