• All defective merchandise may be returned for repair or exchange as long as an RA number has been issued by Snapper Networks.
• Snapper Networks will cover no freight costs incurred in returning products to us.
• Before an RA number is issued, you must communicate with Snapper Networks staff to diagnose the problem before action will be taken.
• NO returns will be accepted without prior authorisation.
• An RA number and an original copy of the invoice or previous RA invoice must accompany all returns. An RA number must be written clearly on the invoice and on the outside of the package.
• If returns are received with the RA procedures not completed, there may be a delay in the return or credit of the product(s)
• Proper packaging/shipping of RAs is the responsibility of the customer.
  

IMPORTANT NOTE

Unless an enhanced warranty has been purchased, the warranty is a 'return to manufacturer' warranty. SnapperNet offers a forward replacement as a courtesy service only. So please request a forward replacement only if it is absolutely necessary. Some requests for forward replacement may, at our discretion, be declined.

• Forward replacement items are subject to availability
• Forward replacement items will either be new, re-manufactured or refurbished, at the discretion of SnapperNet
• Forward replacement items will consist of the item only - no box, manual, disks etc. will be sent.
• You must provide a purchase order number if a forward replacement is required.
• Forward replacement product will be invoiced and, when the faulty product is returned to SnapperNet in suitable condition, a credit will be raised.
• Products returned to SnapperNet that are deemed to be not faulty will be returned to the customer at the customers expense - regardless of whether they already have a forward replacement or not.
• Customers account must be current before a forward replacement will be considered

VERY IMPORTANT...
If the product that you are experiencing problems with uses an external power adapter - Please make sure that you are using the original power adapter that shipped with the product. Warranties can not be honoured if the wrong power adapter has been used.